ChatOps helps to connect people, bots, and tools in an automated and transparent workflow, allowing them to see the complete status of their work and systems. The transparency strengthens the feedback loop and enhances collaboration. Some say it is "IM-enabled devops."
These solutions give users access to important information directly from the chat window, drastically reducing context switching. If you already have a chat window open in listening mode, then it will help to connect it with the other tools and platforms with which you have already been working. In addition, ChatOps provides user-specific commands that feel intuitive because people can send commands to the chat robots just as they would to any of their human colleagues.
